At rtmcde, we value every customer and are committed to delivering your yoga apparel as quickly and smoothly as possible. This Shipping Policy explains the complete process from payment confirmation to final delivery.

Note: All orders include only product and shipping costs (if applicable). Customers are not required to pay additional import duties, customs fees, or VAT (Value Added Tax).

Payment Confirmation

Once your payment has been successfully authorized and verified, you will receive an order confirmation email. This email confirms that your order has been placed and is being prepared for processing.

Order Processing

Orders are typically processed within 1–2 business days for all countries. Business days do not include weekends or public holidays. During this time, our team carefully prepares your yoga apparel to ensure quality and accuracy before shipment.

Shipping

Shipping Time

After your order has been processed, shipping usually takes 7–14 business days, depending on your location. Once your order has been shipped, you will receive an email with a tracking number so you can monitor your delivery status.

Shipping Fees

  • Orders under $50: Shipping fee of $6.99
  • Orders $50 or above: Free shipping

We are pleased to offer free shipping as a thank-you for qualifying purchases.

Delivery Time

The total delivery time consists of processing time plus shipping time.

  • Processing: 1–2 business days
  • Shipping: 7–14 business days

Estimated total delivery time: 8–16 business days

Logistics and Address Information

Our system automatically selects the most suitable shipping carrier based on order size, weight, and destination.

If your shipping address includes a P.O. Box, delivery availability will depend on the selected logistics provider. If the chosen carrier cannot deliver to a P.O. Box, the order may be marked as abnormal. In such cases, our customer support team will contact you to request an address update or discuss order cancellation options.

Order Tracking

Track Your Order

Once your order has shipped, you will receive an email containing your tracking number. Tracking information is typically updated within 72 hours after shipment.

Tracking Assistance

If tracking information is unavailable or not updating, please contact us by email and we will assist you in checking the status of your order.

Possible Shipping Delays

Shipping updates or delivery may be delayed due to circumstances beyond our control, including but not limited to:

  • Weather conditions: storms, floods, earthquakes, or other natural events
  • Local disruptions: public holidays, strikes, or major local or international events
  • Peak seasons: high order volumes, limited transportation capacity, or staffing shortages

We appreciate your understanding in such situations.

Contact Us

If you have any questions about this Shipping Policy or your order, please feel free to contact us.

Address:
RM 5047,FLOOR 5 YAU LEE CTR 45 HOI YUEN RD KWUN TONG HONG KONG

Telephone: +85269302971
Email: [email protected]
Working Hours: Monday – Friday, 08:00–17:00 (UTC +8)