Payment-Related Questions
Q: What payment methods do you accept for yoga apparel purchases?
A: We provide multiple secure and convenient payment options to ensure a smooth checkout experience. You can pay using Visa, Mastercard, American Express, Discover, JCB, and Diners Club. Apple Pay is also supported. Simply choose your preferred payment method at checkout, and your transaction will be processed securely.
Sizing-Related Questions
Q: How do I choose the correct size for yoga apparel?
A: Selecting the right size is important for comfort and performance. We recommend referring to the size chart available on each product page, which includes detailed measurements and fit guidance. If you need further assistance, please contact our customer support team at [email protected], and we will be happy to provide personalized sizing advice.
Order-Related Questions
Q: Can I cancel my yoga apparel order?
A: Yes, order cancellations are possible before the item has been shipped. If you cancel your order prior to shipment, you will receive a full refund. Once the order has been dispatched, it can no longer be canceled, and our return policy will apply instead.
Q: Can I modify my order after placing it?
A: If you need to make changes to your order, please contact us as soon as possible at [email protected]. We will do our best to accommodate your request. However, once an order has been shipped, modifications are no longer possible, and any changes will need to follow our return process.
Q: How long does shipping take for yoga apparel orders?
A: The delivery timeframe includes both order processing and shipping. Orders are typically processed within 1–2 business days. Shipping time depends on your location and the selected shipping method, but delivery usually takes 7–14 business days. In total, you can expect your order to arrive within 8–16 business days from the date of purchase.
Q: Can I track my order?
A: Yes. Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this number to monitor your shipment and view real-time delivery updates.
Return & Refund-Related Questions
Q: Can I return yoga apparel if it doesn’t meet my expectations?
A: Yes, we accept returns within 30 days of the purchase date. Items must be unused, unwashed, and in their original condition with all tags intact.
- If the return is due to our responsibility (such as incorrect items, wrong size, or defective products), we will cover the return shipping costs.
- If the return is due to personal reasons, the return shipping costs will be the customer’s responsibility.
For return assistance, please contact [email protected].
Q: How long does it take to receive a refund after returning an item?
A: Once we receive and inspect the returned item, we will process your refund. Depending on your payment provider, it may take up to 7 business days for the refund to appear in your account.
Contact Information
If you have any additional questions or need further assistance, please feel free to contact us.
Address:
RM 5047,FLOOR 5 YAU LEE CTR 45 HOI YUEN RD KWUN TONG HONG KONG
Telephone: +85269302971
Email: [email protected]
Working Hours: Monday – Friday, 08:00 – 17:00 (UTC +8)
On business days, we will respond within 24 hours.