At rtmcde, we take pride in the quality and craftsmanship of our yoga apparel. Each item undergoes strict quality control before shipment. However, if you encounter any issues after receiving your order, please contact our customer support team at [email protected], and we will be happy to assist you.

Return & Exchange Period

You may request a return or exchange within 30 days of receiving your order.

Return Shipping Options

You may return your item by arranging a pickup with your local post office or by dropping it off at the nearest postal service location.

Whether return shipping costs are reimbursed depends on the reason for the return:

Customer-Responsible Returns

If the return is due to personal reasons, return shipping costs will not be reimbursed. Examples include:

  • The item does not meet personal expectations
  • Incorrect size selection (too small or too large)
  • Color appears different than expected
  • Change of mind or no longer needing the item
  • Ordering the wrong item or quantity
  • Failure to read the product description carefully

The exact shipping cost will depend on the carrier you choose.

Our-Responsibility Returns

If the return is due to our error (such as receiving a damaged or incorrect item), we will cover the return shipping cost.

Incorrect or Damaged Items

If you receive an item that is incorrect or damaged, please:

  1. Take clear photos showing the issue
  2. Contact our customer service team immediately

Depending on the situation, we will either arrange a replacement shipment or issue a refund. Please do not return items without first contacting customer service to obtain the correct return address.

Return Conditions

To be eligible for a return:

  • Items without quality issues must be unused, unwashed, undamaged, and returned with original tags and packaging
  • Returns must be approved by our customer service team before shipment
  • For quality issues or incorrect deliveries, customers must provide photo evidence before returning the item

Eligible Reasons for Return or Refund

You may request a return or refund if:

  • The item arrives damaged or defective due to our error
  • The item does not match the product description
  • The package is returned to sender without successful delivery
  • The order is not delivered within the agreed timeframe

Return Process

To ensure a smooth and timely return, please follow these steps:

  1. Contact Customer Service
    Provide the following details:
    • Order number
    • Product name or SKU
    • Reason for return
  2. Customer Support Response
    We will respond within 24 hours on business days.
  3. Return Shipment
    Send the item to the return address provided and email us:
    • Tracking number
    • Proof of shipment (receipt)
  4. Refund or Exchange
    Once we receive the returned item(s), we will process your refund or exchange promptly and notify you by email.

Important Notes

  • Return Address: Do not send returns to the address listed on the shipping label. Only use the return address provided by our customer service team.
  • Non-rtmcde Items: Please ensure that only rtmcde products are included in your return. We are not responsible for non-rtmcde items sent to us by mistake.
  • Lost or Stolen Returns: We are not responsible for return packages lost or stolen during transit. Please retain your tracking information until your return is completed.

Refund Policy

  • Defective or Damaged Items: If an item is defective, damaged, or incorrect due to production or shipping issues, we will issue a full refund, including return shipping costs.
  • Order Cancellation: Orders cancelled within 24 hours of purchase or before shipment are eligible for a full refund. Orders that have already shipped cannot be cancelled.
  • Lost Parcels: If a package is confirmed lost in transit, we will issue a full refund.
  • Incorrect Address: If an incorrect or incomplete address is provided and the package is returned, the customer will be responsible for reshipment costs. If no correction is made, losses will be borne by the customer.
  • Used or Stained Items: Returned items showing signs of use (e.g., sweat, makeup, deodorant, perfume, pet hair, or stains) may be rejected and will not be refunded.
  • Refund Processing Time: Refunds may take up to 7 business days to appear, depending on your payment provider.

Return Label Information

  • Defective or Incorrect Items: A return label will be provided by us when applicable.
  • Customer Preference Returns: Customers are responsible for obtaining and paying for a return label.

Contact Us

If you have any questions or concerns regarding our Return & Refund Policy, please contact us:

Address:
RM 5047,FLOOR 5 YAU LEE CTR 45 HOI YUEN RD KWUN TONG HONG KONG

Telephone: +85269302971
Email: [email protected]
Working Hours: Monday – Friday, 08:00–17:00 (UTC +8)